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Thursday, November 20, 2008

They won me over (and then some)

nineteen seventy-three that is - the online store I miserably blogged about a couple of days ago during a random gift wrap buying frenzy.

See, despite their superb range of paper, there were a couple of things I wasn't at all happy about. So I got huffy, left the store, shot them an email and ranted on this blog.

But I take it all back. Every single word.

Within just 4 hours (and we're talking different time zones here!), Lucy and Jacqui from nineteen seventy-three:
1. responded to my email
2. offered to roll the paper for me
3. thanked me for my feedback, and
3. told me I could order via email...
4. while their web designers fixed the glitch in the shopping cart.
This is rave-worthy customer service. I wouldn't hesitate to recomend these guys to anyone.

They even updated me today to let me know that now I can put up to 100 items in my cart:

"Just to let you know, the website shop issue has been resolved and you can now fit 100 items into your virtual basket before we ask you to leave the store!

Hope this will be sufficient for your wrapping paper requirements, but any problems do get back to us."

They have been courteous, generous and - so refreshing to see in business - humorous!

Please, PLEASE take a minute to visit their site and see what they have to offer.

I can't speak highly enough of their customer service.

Now, want to see what I bought?

I can't wait until it all arrives! I'm all giddy.

xxx scarlett


Trin said...

Ha! Now that's customer service....I'd love to get a gift from you; look at your exquisite taste in gift wrap! ;)

Tessa said...

What cute wrapping paper, love it! :D

Have a great day!

Beata said...

Oh my goss! you bought like one of each! you're addicted!

Kala Pohl Studio said...

Great customer service and very nice wrapping paper:):)

*~Niki~* said...

Yay! That is great news. Off to have a peek. Niki xxx

Kelly said...

Ooooooooo it's my birthday in January. Want to give me a present? ;)

LOVE the Catalina Estrada ones!

scarlett (kate lightfoot) said...

January hey Kel? When? Mine's in jan too. :)

Cascade Lily said...

OMG. I am sad but kinda glad that this is paper not fabric!!!!!!!!!

Love the robot and babushka paper particularly.

GREAT customer service too. What fun you'll have!

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